Troubleshooting - Apple

What is QuickTime?

QuickTime is software that allows Mac and Windows users to play back audio and video on their computers. But taking a deeper look, QuickTime is many things: a file format, an environment for media authoring, and a suite of applications:

• QuickTime Player - for playing back audio and video files
• QuickTime Pro - for flexible multimedia authoring
• Browser plug-ins - for viewing media within a web page
• PictureViewer - for working with still images (Windows only; Preview is available on Mac OS X)
• MPEG-2 Playback Component - for playing back MPEG-2 content

I tried to play one of the Quicktime movies but I see a puzzle piece. Why?

If you see a broken plug-in picture that indicates that QuickTime software has not been installed properly. Follow these steps to help identify and fix the problem.

Install QuickTime: Make sure you have installed QuickTime. If you are unsure, install it again. Get the QuickTime installer here.

Install the QuickTime Plugin: Check that the QuickTime Plugin is in the "Plug-ins" folder of the web browser you are using. If not, copy it from the QuickTime folder installed on your hard disk.

Check QuickTime Plugin version: Verify that the QuickTime Plugin installed is version 5.0 or later. If not, copy it from the QuickTime folder installed on your hard disk.

Additional help: The QuickTime Web Site can also provide more help.